Living with an invisible disability

Note – this post is being re-shared to explain why I campaign for libraries, and to celebrate National Libraries Week. 

About 15 years ago I was on holiday in Cornwall with my family and I was sitting on a grassy slope enjoying the sunshine and the view, when I noticed a very small black spot in my vision. I was tired and the sun was bright and so I dismissed it as eye strain. Two days later the spot was still there, but had now been joined by another one. I called my doctor and got an appointment as I thought it might be an eye infection, or maybe a scratch caused by sand blown around on windy Cornish beaches. I wasn’t worried.

My doctor was. He sent me immediately to the eye emergency clinic for an examination. They were worried too. They could see holes in my retinas and they sent me for emergency treatment. The edges of the tears were burnt with a laser to stop them from spreading any further. They can’t be fixed. After this I was sent to Moorfields so that they could explain my condition to me. All of this happened in a two week period and so I was swept along without much time to take it all in. I learnt the name of my condition (lattice degeneration) and how rare my type is. I was told that there are many types, and mine isn’t one of the good ones. I was told that my retinas were like “wet tissue”, or “over stretched balloons”, or “stockings with ladders” – my eyes were compared to a few other odd things too. I was told that it’s untreatable, and that one day it will leave me blind, or maybe blind in just one eye if I’m “lucky”. I was told that could be in ten years, or maybe twenty, or it could be tomorrow. I was told that my vision would get worse, but might plateau, or might stabilise and then get worse again. I was told that it probably wouldn’t make much difference unless I “read a lot” (it’s my job, I read around 100 books a year). I was told I had the eyes of an 80 year old. I was told I’d “probably get used to it”.

Of course even though I was told all of this, I didn’t really hear it. In fact I left various doctor’s rooms hearing only one word – blind. That was all I knew – that I was going blind.

It wasn’t the doctor who gave me the information I needed to carry on, it was the library. Thanks to the library I was able to find everything from medical text books, to advice books, to leaflets, to helplines. I found support and information and I was able to set not only my fears to rest, but the fears of my family.

It’s been years now, and my vision has at times deteriorated, and then stabilised again. My library and my librarian have both been there for me. Finding new information and keeping me supported. There really isn’t anything else in my community that can do this for me. Last year my vision took a bit of a downturn and I had new symptoms to deal with. I now find that my peripheral vision is almost nonexistent, and focussing takes so long that moving or scrolling displays are almost impossible to read. Where stairs do not have clearly marked edges I have to take great care as they can blur into one, this means that many escalators resemble a silver-grey river which can be quite alarming. Artificial light can cause eye strain that often blurs out the vision in one or both of my eyes, and can sometimes cause a visual migraine that makes me almost blind for a few hours. Those two holes left me with blind spots, and my general vision is rather like looking through a dirty net curtain.

I have adjusted (although I get very angry at organisations such as train companies who seem to refuse to understand disability awareness guidelines which would make travel much easier) There is no label to show the public my kind of disability. Thanks to many recent changes in legislation I’m not entitled to any help. I’m not visually impaired enough to qualify for registration yet. I don’t get a badge, or a stick, and no one can tell I have it. People get angry behind me on public transport when I have to stop and stare at steps, or doors. They don’t give me their seats even when I’m holding on with both hands because my peripheral vision is so poor that I can’t tell what’s next to me, or because my balance is affected by my inability to focus. I am very patient with other people who tut when I can’t see that my ticket is the wrong one, or that it’s the wrong way up, or when I have to stop for a few seconds longer than they need. It’s not their fault that they can’t see my disability, as beyond an odd tilting of my head to get objects into the clearer bits of my field of vision, they can’t know what’s wrong. Being angry with them doesn’t help me.

To give you an idea of what my vision is like, I have prepared this image. I have always taken photographs, and discovering that I have a visual impairment might confuse some people as to how I do this. I do it by learning the camera’s capabilities and then trusting it. Mostly when I’m taking photos I actually can’t see what I’m taking until I look at it on the computer screen.

This is a photograph I took recently.   

And this is a a fair approximation of what I actually see. 

I take photos of everything because it’s really the only way I can see what the view actually looks like.

One day I won’t even be able to do that. This scares me because the way the UK is going I am afraid that there will not be a care network in place to support me. I am afraid that the burden of care will fall entirely on my family, and that’s not fair. I’m a hugely independent person and it’s not the thought of being blind that scares me, it’s the thought of being a burden – of being entirely dependent on the people I love. I need something else in my community that will support my needs and keep me going. I need something to keep me sane and to allow me to hang on to my independence. I need a library, and I need a librarian. I need to know that I will have a librarian who knows me and understands me. Someone who can hold onto audio books for me, and read the back of the boxes. Someone I can trust with my private information who can look things up for me. I need a safe and reliable place that I can get to in my community where I can turn to someone for help. I need somewhere local where I can have access to materials, and information in different formats. The thought of not having that really scares me.

When we talk about all of the things that libraries do for people, we often forget all of the things that they might one day do for us. You possibly feel that you don’t need your library now, but one day you might. I hope for all of our sakes that it’s still there when you do. I know that librarians are discreetly doing this sort of supportive work in their communities every single day. I know this because for decades I did it myself for other people.

I hope you won’t ever need libraries and librarians for the same reasons I will, but just in case let’s all stand up for our right to keep them right where they belong – in the hearts of our communities.

Dawn Finch

Trustee and Past President Chartered Institute of Library and Information Professionals (CILIP)

Children’s author and librarian

National Libraries Day – get in!

 

anne-cleeves-website-banner

It hardly seems like a year since the last one, but here it is again – Saturday Feb 6th is National Libraries Day! What a year its been. Despite huge evidence of the beneficial contributions that libraries and librarians make to their communities, we are still witnessing the decimation of our library service. The library campaigners have been working flat out to try to save the libraries in their communities, and we owe them a great debt of gratitude for all their hard work. National Libraries day gives us the opportunity to show our appreciation for our libraries and the people who work in, and for them.

National Libraries Day is a grassroots celebration led by library staff and library users. It is supported by CILIP and a coalition of leading literacy, reading, library and education organisations including the Reading Agency, the School Library Association and the Society of Chief Librarians, top authors, and you!

NLD is an opportunity for everyone to step up and show just what their library means to them, and here are some ideas for how you can get involved too. It doesn’t matter where you are in the country, there is a way for you to show that you value our libraries and librarians, and that you don’t want to imagine a future without them.

Retweet our message:  Send a strong message to your followers – something like “I’m sending a message that I love libraries & the wonderful work done by librarians.” RT to celebrate National Libraries Day #librariesday

Share your support on social media
Follow @NatLibrariesDay and sign up to our Thunderclap. Download the #librariesday social media frame and share your library pictures

Share a library shelfie or two with caption /comment and share or tweet it using #librariesday

Lend your talents – Write or create something – could you find the time to write a blog, letter or create a piece of work about what libraries mean to you?

Visit a library – If you can get out to a library, take some photos and show us where you are. Show us what is interesting and unique about your library.

Find an event near you – get out and get into your local libraries (with our without chocolates!). Tell them who you are and let them know that you support them. The NLD map on the website will show you where the registered events are.

Oh, and don’t forget the Elmer the Elephant competition!

As you will still feeling all passionate and full of library love – join us when we lobby Parliament to save our libraries. This event will take place on February 9th and you can find all of the details on the Speak Up For Libraries website.

Photo 04-02-2016 21 04 35 (1)

Keep the momentum going and sign the CILIP petition to legally challenge the handling of our public libraries. Support, sign and share the My Library By Right petition and use #mylibrarybyright

 

Dawn Finch

President Chartered Institute of Library and Information Professionals (CILIP)

Children’s author and proud librarian

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy and the young reader.

young girl reading black and whiteLike all good school librarians I was upset to read about the leaking of the school borrowing history of author Huraki Murakami. This has yet again raised the issue of privacy and the discussion has flared in social media and within library communities.

This is something that I have had to deal with many times in my career, both in public and school libraries. I am a strong advocate of the protection of the human right to privacy at any age, and feel that this protection should be guaranteed under law in public libraries, but what about schools and for very young children?

To me the answer is simple – privacy is a human right that belongs to everyone regardless of age. I was based in a primary school and in my library I had a clear policy of free voluntary choice and the pupil’s borrowing record was protected and belonged to the individual. The only exemption to this was if (after discussion with the person responsible for care issues in the school and myself) we felt that there might be an issue that would put the child personally at risk. This would then involve a private discussion with the child in a safe environment.

This was not an easy policy to maintain as there were many times that parents wanted to know what their child was borrowing and my refusal to share that information was often challenged. I stood my ground and the school supported me for one simple reason; I had it written into the library policy document. Having it in black and white meant that I could guarantee that the children were able to make a free voluntary choice of their reading material and were able to do that without judgement or fear of recrimination.

The first thing I had to do was to ensure that the library policy was accepted, agreed and signed off by the senior leadership team of the school and the school governors. I made sure that the right to privacy was guaranteed for every child, and I also made it clear that the library had a policy of stocking books of all types. I have supported many schools in the development of their own library policies and I quote the suggested outlines here…

“Library users of all ages and levels (including both pupils and staff members) are guaranteed the right of privacy. Should the librarian feel at any time that the pupil is at risk, this will be discussed in private with the pupil and the care team of the school, but the specifics of items borrowed from the library will remain within the ownership of the borrower. This information will be permanently deleted once the pupil leaves the school.”

“It is policy to ensure that material deemed sexist, racist, homophobic or otherwise offensive or sexually explicit is not accommodated. However, challenging material will not be excluded simply because it is challenging, and the library will offer some material that may be outside the reader’s normal life experience. This will be to broaden and add depth to their studies, knowledge and understanding.”

This sort of clear policy gives a lot of scope for choosing stronger material and, as an unbiased professional, I felt that I was the best qualified person to make this decision. I’m the book expert in the building, it’s my job! However there were times that I would turn to other professionals and to my colleagues to help me make the decision. No matter what I had on my shelves the pupils knew that they would be able to borrow it without anyone else knowing that they had done so. That was very important to me as I felt that the library had an essential role to play in fostering a love of reading for pleasure and that can’t happen if a child feels that someone is breathing over their shoulder.

That’s not to say that there weren’t times when a Rhino Mum (or Rhino Dad!) came storming in to see me in a shortsighted rage demanding to know why their child had brought home a book that they didn’t approve of. It’s part of the job to be honest and we all have our ways of dealing with it. I had a good friend who was a school librarian in a private Catholic girl’s school and he used to keep a separate library card for girls who wanted to borrow books that they knew would be disapproved of. Another friend kept what she called her “junk card” for pupils in a high achieving school who wanted to secretly borrow trashy novels away from the prying eyes of pushy parents and teachers. I must confess that I also had a large number of books that I had ostensibly borrowed myself but had actually been borrowed by children who didn’t want it to go on their library record. Even the promise of privacy was not enough for some children.

A school library has two main functions – to support and develop reading skills, and to encourage and nurture reading for pleasure. In order to develop reading skills it is often necessary to keep a progressive list of books read, but this process should be distinct and separate from reading for pleasure. Learning how to read, and learning to love books are often muddled for younger children and this is a mistake. I personally feel that there should be a separate school library issue system for study books (including books on reading schemes) to those read for pure pleasure and free voluntary choice.

Privacy for pupils and young people is always going to be a thorny issue as we often bring to bear issues of care and responsibility, but I have always felt that it is deceptively simple. In fact, these rights are protected under Article 16 in the UN Convention document – The Rights of The Child. Furthermore there are a number of other articles within this document that ensure children should have unrestricted access to leisure and information. To restrict their privacy is to restrict access.

Every human being of any age deserves the right to privacy. If we restrict that then we also place restrictions on curiosity and understanding. We drive young people to find information though darker sources, and through marginalized means and that is what in turn leads young people to harbour feelings of loneliness, isolation and social disengagement. The right book at the right time can change or save a life – but will the vulnerable and confused young person find that information if they fear their borrowing history will be shared or sold? 

This is not just about children, this is about the right to privacy that is due to us all. As professional librarians we have a duty of care to the sensitive information contained within our records. If that trust is broken then we not only damage the service we offer, but we also put at risk the mental health and wellbeing of library users. I offer as an example the Books on Prescription scheme. This is having great success and as a result is not only saving the NHS a small fortune, but is hugely improving the quality of life for its users. Would that be the same if people feared that their borrowing history would be leaked or sold? Borrowing history could be open to catastrophic misinterpretation that could be permanently damaging to an individual’s life. Take for example student doctor, Yousif Badri, who was recently cleared of terrorism charges. One of the charges against him was that he “owned books on terrorism” when in fact he’d purchased freely available and academic books on Islamic extremism from Amazon. Misinterpretation of the books he read has dragged him to the point where he had to defend himself in court, and this has been hugely damaging to his career.

 Leaking Murakami’s teenage borrowing history might be interesting to his fans, but what it actually does is chip away at a private part of his life that should only ever have belonged to him and that is an erosion of everyone’s right to privacy.

Dawn Finch is a prominent UK school library and literacy consultant, and a children’s and YA writer.

Useful documents

UN – Rights of the Child – full document

UN – Rights of the Child – summary

UN – Rights of the Child – summary for children

CILIP (Chartered Institute of Library and Information Professionals) – User Privacy in Libraries – full document

Data Protection Act – UK – search for law pertaining to personal privacy

Lighting the way – Libraries and Wellbeing

Photo 12-10-2015 13 05 33

The CILIP Public and Mobile Libraries group this year hosted their first conference and the theme of the two day event was the contribution that libraries make to the wellbeing of their communities. The conference had a superbly well-timed focus as the link between reading and wellbeing has never been better documented. Over the past few years we have seen the publication of many robust reports that prove that reading and libraries are vital to the wellbeing and mental health of their communities.

Photo 12-10-2015 13 04 43
Over the two day event we heard from many speakers, all of whom had a direct involvement in the wellbeing agenda and how this relates to libraries. First up we heard from Paul Blantern, of the Sieghart Libraries Taskforce, who talked about the need for a national framework for libraries so that we could have a “consistent library offer” right across the country. During his talk he drew attention to the fact that libraries are often seen as the easy way to make cuts, but this will reflect upon the other services offered. He also talked about why libraries are important, what they offer to their communities, and how the Taskforce hopes to protect them.

Photo 12-10-2015 13 00 54One of the most interesting speakers of the day was Brian Ashley from from Arts Council England who talked about the financial impact of the library contribution to health and wellbeing. Brian’s talk was drawn from the Arts Council commissioned report “The Health and Wellbeing Benefits of Public Libraries”. His talk was filled with some astonishing data such as the fact that library users are more likely to report better health, and less likely to take trivial issues to a doctor. This relates to a saving of an estimated £25m a year to the NHS. Extraordinary figures, and it seems pure folly that this is not taken into account by Government.

Photo 12-10-2015 13 03 29

Mike Brook talked about the success of a Library Mental Health festival and he stressed the importance of the safe haven that a library provides for anyone with mental health issues. The need for this sort of space in our communities can’t be underestimated. He also talked about how to market and advertise the event so that it reached the right people.

Photo 12-10-2015 13 03 58The event also provided a number of workshops to help librarians support their communities in ways that they might not have previously considered. I chose to go to Jacquie Widdowson’s workshop on marketing and social media – an essential skill for the 21st Century Librarian! She gave invaluable advice on how to reach more people and how to extend the library welcome to people who might not have previously considered the library as their kind of space.
.

Photo 12-10-2015 13 02 15

I was particularly moved by the workshop that I attended run by Julie Walker. Julie is a Bibliotherapist who works with Kirklees Library (and others) and she talked about what bibliotherapy is and how it helps people. She explained how it supports vulnerable people and showed us just how powerful the right text is at the right time. During the workshop she handed out short extracts of carefully chosen poems and asked if people would like to read them aloud. The emotions that bounced around the room made for an amazing demonstration of just how powerful this service is.

Photo 12-10-2015 13 00 34We also heard talks about how Staffordshire is supporting the mental health and wellbeing agenda in their libraries, and Carol Brooks talked about how important personal resilience is. Alan Medway gave a presentation about Staffs libraries and their decision to support issues such as dementia via their library provision. The whole event was filled with inspiring and useful talks and was a great success.

My own talk was about the powerful positive impact that reading for pleasure can have on all of our lives, and how libraries can fit in with that. You can download my presentation below, and please drop me a line if you would like to ask me anything about it, or would like me to come and speak at your event.

Libraries offer a unique service as they are the trusted and safe spaces that exist in our communities. In order to successfully fulfill this agenda we require something very special in our communities – a professional librarian who is trusted, knowledgeable and reliable.

Libraries save lives, let’s make sure that everyone is aware of that, and that people are aware of exactly how much we will suffer as a society if we lose them.

Photo 12-10-2015 12 59 44

A selection of documents referred to during the 2015 CILIP Public and Mobile Libraries Conference.

Dawn Finch –PMLG conference presentation – slides

Arts Council England – Health and Wellbeing Benefits of Public Libraries – full report

Sieghart Report (Independent Report of Public Libraries)  – full report

Carnegie Trust – Speaking Volumes, Libraries and wellbeing leaflet and infographic – leaflet

Kirklees Council – Well Into Words (information about bibliotherapy)

Bibliotherapy in action – Well into Words – video

Reading Agency – Impact of Reading for Pleasure and Empowerment – full report

Article by Dawn Finch – Vice President of CILIP. Librarian, children’s author and literacy consultant

@dawnafinch

http://www.dawnfinch.com

Libraries – “isn’t it all on the Internet?” NO!

20150111-163720.jpg

The reaction to the publication of the Sieghart Report highlighted a number of important issues about public libraries, but one above all others – politicians clearly have absolutely no idea at all what librarians do and what libraries are for.
Sadly there still exists the antiquated and naive view that libraries are only required for people who want to borrow a book. This is utter nonsense and deserves to be challenged. That is as narrow a view as suggesting that trains are only for delivering people to work.
So, for all of those people who still haven’t bothered to find out what libraries and librarians actually do, let’s have a closer look at that.

Let’s look at a day in our imaginary library. Our imagined library is in a rural community of around 7000 people, mainly young families and older people. The community is thirty miles from the nearest big city and has an erratic train link and a limited bus service. There is no community centre and no Citizens Advice Bureau. The council offices are out of town, as is the hospital and minor injuries clinic, and other local provisions have been cut. Even though this is an imagined community it is one that is mirrored all over the country.

One of the things that our imaginary town does have, is a library. Built with philanthropic money at the turn of the 20th Century it is in the market square, right in the middle of the town in a place designed to be accessible for all. The people of our community rely on the library for many things.
A young mother needs helps filling in the forms to apply for school for her children because she has no one at home to help her. She goes to the library and the librarian helps her to find the forms online and fill them in so that her child can go to school.

A couple need help finding out what services or help is available for their elderly parents. They go to the library and the librarian gives them information about books on wheels, local care provision and what benefits they might apply for.

An elderly person living alone faces another winter in isolation. She goes to the library and the librarian helps her to apply for winter fuel allowance online, and then she sorts out a volunteer to pop around with books and shopping once a week.

A young couple have moved into the area and do not know anyone. They join the library and the librarian tells them all about local childcare, local clubs and facilities. They borrow books and leaflets about the area and even join local reading groups.

A man is told by his doctor that his vision is failing. He talks to his librarian and she helps him to register online for services for visual impairment and, twice a week, she helps him to choose audio books by reading the boxes out to him. She even saves audio books for him that she knows he will like and she knows which ones he has already had.

What else are you looking for? List of local doctors and dentists? Go to the library and ask the librarian. Information about local planning applications? Go to the library and ask the librarian. Can’t work out how to use your computer? Go to the library and ask the librarian. Stuck at home with small children and need some time-out? Go to the library and ask the librarian. Lonely, depressed, isolated? Go to the library and talk to the librarian (or just be somewhere safe and warm.) Need some help with your studies and don’t have the support or technology at home? Go to the library and ask the librarian……
Getting the idea?

We need to shake off the idea that all libraries are fit for is to borrow a book. Right from their inception that is not what libraries were for – they were for educating the people and providing information for those who would not have otherwise had access to it. I’m guessing that not all of the political parties are that keen on providing information to the masses and educating adults for free, because I can’t think of any other reason why they would not be supporting libraries and the professionals who run them.

This is not an old fashioned or twee idea of protecting an antiquated institution, but rather a 21st century idea to ensure that each and every community has access to the information it needs. Look at what we’ve done in our imagined community and see the bigger picture. The mother now has a place for her child in school, thus saving money and time for local authorities and for the school board. The couple have found support for their elderly parents and this means that they are able to stay in their home for a while longer thus saving the social services tens of thousands of pounds. The virtually housebound elderly lady now has visitors and is less isolated and has a winter fuel payment and is less likely to succumb to illness associated with age and cold. The young couple feel more engaged in their community and are more likely to contribute to it and to stay within it. The visually impaired man is now able to function in his community again and is less likely to have to rely on expensive care services.

Most of these people have also borrowed books (or audio books, or dvds, or cds, or leaflets….) but that’s not why they went there in the first place. They went there because they needed answers to questions that they did not know how to ask. The snobby response to this would be “they can look it up on the internet can’t they?” Can they? What if you live in a rural community where you don’t have internet access or phone signal? What if you don’t know exactly what question to ask? What if you do ask the internet, and it gives you a million hits and you don’t know which one to trust?

This is what libraries are for, and what professional librarians are for. It is monumentally short-sighted to cut away one of the most important services in a community without ever having a clear picture of what they do in the first place, but that is exactly what is happening all over the country. Librarians are being replaced with inexperienced volunteers who, with the best will in the world, will never be able to provide the service that a trained professional can. Libraries are either being closed or their hours are cut so that they are only able to provide an erratic and unreliable service. Schools have little or no library provision and  more often than not there is no trained professional to support their reading progression. The areas worst hit seem to be the ones that need the library the most; poor areas and ones in rural communities. The Sieghart Report has some valuable ideas in it but none of this will mean anything if the various political parties do not act upon it. Join the campaign for libraries and make sure that you and your family have access to something that will ultimately give you, and your entire community, a better standard of living – a library with a librarian. 

A full list of current (2104/2015) public library legislation is available here

For other ideas about campaigning and advocacy, you should also see Speak Up For Libraries. and follow @speakup4libs Many other counties also have powerfully active library campaigns, search twitter and social media for their details and please feel free to share your details in the comments below (note – all comments are moderated and so will not immediately appear)

 Article written by Dawn Finch 

Vice President CILIP

(@dawnafinch) author and children’s library and literacy consultant.

Footnote – this article is in an updated form, first posted April 2015

A new Children’s Laureate.

I was lucky enough to be invited to the announcement for the new Children’s Laureate and am thrilled that the role has been accepted by children’s illustrator and writer Chris Riddell. Chris is an outspoken and dedicated supporter not only of children’s books, but also of school libraries and librarians and he used his acceptance […]

Librarians – let’s get out there!

This is a transcript of the closing speech for the joint CILIP Ireland / LAI conference in Belfast in April 2015.

Libraries – advocate and motivate!

Many of us work in isolation and conferences like this are our only chance to meet the other people who work within our service. We are unlike any other industry in that we largely work alone or in very small groups. To be able to attend extraordinary events like this not only keeps us up to date with what is new and current in our industry, but it allows us to discover that we are not alone in our trials and our adversities.

Libraries have never been at greater risk. Never. I have worked in libraries for over 27 years – through several restructures and reevaluations and reshuffles and several other things that regardless of the label hung on it meant job losses and a deterioration of the service available. This apparently was not enough and the erosion of the service has continued and has led us to this place where we are now. Thanks to the Seighart report we are now matched with railways and we are experiencing our Beeching moment. Actually, I think that this is an understatement. After Beeching it was still possible to catch a train, and the system is still recovering, but it is recovering. The same will not be said of libraries. When we lose our libraries they will be lost forever. This will be a single track line and there will be no recovering. No philanthropists will step in and rebuild. Losing our libraries will be an irreversible process.
So what can we do?

Of course our biggest problem is with governments and their inability to take the time to understand what libraries and librarians do and to find out exactly how important they are. This is largely because the people in power have a limited experience of libraries that is essentially an oak panelled silent room in their old prep-school or a silent brandy-fuelled room at the club reeking of aged and over-stuffed old-boys and cracked leather armchairs. They feel that it is fine to protect that sort of library, but do the poor and huddled masses really deserve access to that?

One of the most crucial outward problems facing libraries today partially rests in the perception of libraries. There still exists a perception that libraries are a middle-class remnant of a stuffy past that has no place in the 21st century. If we step outside into the streets and ask people to describe what a library is there is a very good chance that people will still describe this….

Picture1

Is this not what a library looks like?

Why do we bristle at this statement – because we know it to be false. We know that when people think of libraries they really should be thinking of spaces like this.

Picture2

This is the plan for the new National Library of Kazakhstan and it is a far better illustration of what we know a modern library looks like. We have dozens of examples of such modern community hubs and we know that our libraries are essential and lively 21st century spaces that serve our communities (be they schools, universities or academic establishments) We know that our communities would be significantly less successful without our presence. We know this because we are in these libraries every day and we are able to track their impact.
How do others know? What are we doing to ensure that the wider community is aware of the importance and impact of libraries?

So often all that the non-library using public see of libraries is when another campaign starts. Campaigns do work, especially noisy ones, but the most effective campaigns are ones that bring to bear the power of hearts and minds. We can’t expect people who have never used a library to understand what a librarian does or what a library can do for them – we have to show them. We have to make our voices heard in a way that is positive and affirming.

So how can we do this?
Use your users. One of the problems that we have with library campaigns is that it is often perceived as people just trying to protect their jobs – jobs that people do not understand or value. We need to better demonstrate what we mean to the people who use our libraries. Use your users to write about about what the library means to them, not what it means to you. A perfect example of this is the recent blog post at CILIP about prison libraries.

Picture3

Ex-prisoner Jonathan Robinson – a man who really understands how vital libraries and librarians are to the process of rehabilitation.

How much more effective is it to hear the voices of people whose lives have been changed for the better by the support of the library and the librarian? We actually have no shortage of support, but it is directing that support to the right people that can make a difference. Find out who has the most potential impact in your field or your county and get them on your side. Use the famous, use writers, broadcasters, sports personalities, local youth workers, schools, anyone who can be useful to get the message to a wider and more responsive audience.

Make sure that you are concentrating on the impact of the professional. Many library campaigns concentrate on the impact of the service, and not those delivering it. Talking about the professional is our job and we should be doing it as effectively as the campaigners are doing with the service. When you talk about digital literacy, make sure that you talk about the librarian that will deliver this service. It is not enough to save a library to have it staffed with volunteers, no matter how well meaning they are – this is not a sustainable system. Talk about the librarians and show why they are important.

Stay positive. As library campaigners it is vital that we stay positive about the benefits and usefulness of a well-run library. As a life-long campaigner for change I know that the angrier the campaign, the less people listen. These are stressful financial times for everyone, and so people need to feel something on an emotional level to stand by you and make a difference. Yank those heartstrings with positive tales and case histories and show the benefit and wider value of your library to its users.

Be seen! Be seen as an individual, not just as a faceless organisation. This is not just about a building with books in. A building with books in is not a library – no matter what the government would have people believe. You cannot run a library with volunteers – that is just a book lending service and that’s a completely different thing to a real library service. Make sure that people can see you and, in turn, that they understand what you do.
Blog, tweet, facebook, speak, get out there! Join with others and support each other. Conferences are the perfect opportunity to network and to show support for others. Take every opportunity to forge new links and new bonds with anyone who does what you do.
Show people what we do – show them that we are not just sitting there reading and waiting for a book to stamp out. Show people what you do in your service point and how you do it.

So what do we do? Who are we? Why do people deserve a real librarian and not a volunteer? This slide explains exactly what we do and why we are so essential to supporting our communities.

Qualified professionals infographicOne of the key elements of the campaign to erase the library service relies in part on all of us in the profession having divisions. It relies on academic libraries not supporting school libraries, public libraries not supporting health libraries, legal libraries not supporting prison libraries. We need to unite to ensure that we are providing an intermeshed and overlapping service – one access point effortlessly linking to the next.

Show your societal value. We do the most important job. We live in a time where the quantity of information available increases every second. With each passing moment the world faces another tide of information and only one sector of society can help to ride that wave and not drown.

Picture5

There has been a great deal of talk about the current government’s pledge to commit 7.4m towards wifi in public libraries and the campaign for digital literacy. We all know why this is so important. Those who are digitally literate have greater personal freedom and earn more.
People with good ICT skills earn between 3% – 10% more than those without.
72% of employers would not even interview entry level candidates with no ICT skills.

Who is at the cutting edge of this digital literacy revolution?
We are.
Our sector.
We are the only ones in the right place to provide management of that knowledge in all its forms and to help people to access and organise it. We are all that stands between the population and fifty million hits on videos of cats riding vacuum cleaners. We are the information conduits, we are the managers of information and we need to make sure that people understand how important this is.

These are dangerous times for libraries, librarians and for anyone who works in knowledge management. This is the time to represent a unified front. This is the time to unite and speak as one to stop the rot that threatens to destroy our libraries. If this destruction is allowed to happen, there will be no going back. If public libraries fall then there is a genuine risk that other information service points will fall in their wake. If we lose access to the unique skills that only a librarian can offer we will become weaker as a nation because of it.

Stick together, build networks, cross services and make sure that people realise that this is not just about buildings and property assets, this is not just about wages or cutting costs for local government, this is about the professionals who provide a service that ultimately improves the quality of life for every single member of our 21st Century communities.
This is what truly makes a library – a librarian.
Picture6